Terms of Use

Last updated: September 30, 2026

1. Authorized Users and Account Activation

Use is limited to authorized Osool employees. Employees may create an account through the application, but registration does not automatically grant access. Each account must be reviewed and activated by an authorized system administrator. Access may later be modified, suspended, or revoked according to employment status, role, responsibilities, security requirements, or company policy.

2. Permitted Use

Users may use Osool Resolve only for authorized work purposes, including reviewing, following up, managing, and updating service requests, cases, and tickets within their assigned permissions.

3. Account Security

Users must keep credentials confidential, must not share accounts, and must promptly report suspected unauthorized access or security incidents through the approved support process.

4. Business Records

Information entered or updated through Osool Resolve may form part of Osool's operational records. Users must provide accurate work-related information and must not improperly alter, remove, copy, disclose, or misuse records.

5. Prohibited Use

Users must not attempt unauthorized access, bypass security controls, use another person's account, interfere with the application, extract information for unauthorized purposes, or use the service contrary to Osool policies or applicable law.

6. Monitoring and Audit

Application access and activity may be logged or reviewed where necessary for security, operational support, audit, compliance, or investigation purposes, subject to applicable requirements.

7. Availability and Changes

Osool may maintain, update, restrict, suspend, or discontinue application functionality as necessary for business, operational, or security reasons.

8. Privacy

Information processed through the application is handled as described in the Privacy Policy and applicable internal company policies.

9. Termination of Access

Access may be disabled when no longer required, including following a change in role or employment status. An employee may also initiate an account deletion request from within the application. The request is reviewed and confirmed by an authorized system administrator before the account is deleted. Account deletion does not necessarily delete legitimate company business, ticket, case, security, or audit records that Osool is required or permitted to retain.