Account & Data Deletion

Last updated: September 30, 2026

Internal Use Only. Osool Resolve is an internal application intended for authorized Osool employees. Employees create their own accounts, and access is granted only after activation by an authorized system administrator.

Account Registration and Activation

Authorized Osool employees may create an account through the Osool Resolve application. A newly registered account remains pending and cannot be used until it has been reviewed and activated by an authorized system administrator.

Requesting Account Deletion

An employee can initiate an account deletion request directly from within the Osool Resolve application. Submitting the request does not immediately delete the account. The request is sent to an authorized system administrator for review and confirmation.

Deletion Process

  1. The employee submits an account deletion request from within Osool Resolve.
  2. The request is received by an authorized system administrator.
  3. The administrator reviews and verifies the request.
  4. The administrator confirms and completes deletion of the employee account.

Business Records and Retained Data

Deletion of an employee account does not necessarily delete service requests, cases, ticket histories, work updates, audit records, or other legitimate company business records that the employee created, updated, or handled while using Osool Resolve.

Such records may be retained where necessary for operational continuity, security, audit, contractual, regulatory, legal, or other legitimate business requirements. Where information must be retained, access remains subject to appropriate organizational and security controls.

Personal Account Data

Personal account information that is no longer required may be deleted or anonymized in accordance with Osool's applicable policies and obligations after the deletion request has been reviewed and confirmed.

Additional Assistance

Employees who need assistance with an account deletion request may contact Osool Care 24/7 at 800-128-8111 or email osoolcare@osoolre.com.