Privacy Policy

Last updated: September 30, 2026

1. Purpose of Osool Resolve

Osool Resolve enables authorized employees to sign in and perform internal work activities related to service requests, cases, and tickets, including reviewing status, following progress, and updating records according to their assigned responsibilities and permissions.

2. Account Registration and Activation

Authorized employees may register an account through Osool Resolve. Registration alone does not provide access to the application. The account must be reviewed and activated by an authorized Osool system administrator before it can be used.

3. Information Processed

The application may process employee account and authentication information, employee identity or work-profile information, and information created or updated while using requests, cases, and tickets. It may also process technical or security information necessary to operate, protect, troubleshoot, and audit the service.

Business records visible through Osool Resolve may contain information required for the underlying request or ticket workflow. Employees must access and use such information only for authorized work purposes.

4. How Information Is Used

Information is processed to authenticate users, control access, provide internal case and ticket functionality, maintain operational records, support authorized collaboration and follow-up, protect the application, troubleshoot issues, and satisfy legitimate business, security, audit, or legal requirements.

5. No Advertising or Sale of Personal Data

Osool Resolve is an internal operational application. Information processed through the application is not intended to be used for third-party advertising or sold for advertising purposes.

6. Access and Sharing

Access is restricted to authorized personnel according to company roles, responsibilities, and permissions. Information may be accessible to relevant internal teams and authorized service providers where necessary to operate or support the service, subject to applicable organizational and contractual controls.

7. Security

Osool applies technical and organizational safeguards appropriate to an internal business application, including access controls and protections for data transmitted between the application and its services.

8. Retention

Employee account information and business records are retained according to Osool's applicable operational, security, audit, contractual, employment, and legal requirements. Ticket and case records are business records and may need to remain available even when an employee's application access ends.

9. Employee Access, Correction, and Deletion Requests

Employees can initiate an account deletion request directly from within Osool Resolve. The request is reviewed and verified by an authorized system administrator, who then confirms and completes the account deletion. Deletion of the employee account does not necessarily delete legitimate company business, ticket, case, security, or audit records that must be retained for operational, contractual, regulatory, legal, or security purposes.

10. Employee Responsibilities

Employees must protect their credentials, access only information required for their duties, avoid unauthorized disclosure, and comply with applicable Osool information-security, privacy, and acceptable-use policies.

11. Contact

For privacy or account-related questions, contact Osool Care at 800-128-8111 (24/7) or osoolcare@osoolre.com.